Guide - Assigning Legal Interpreting Orders
1. Go to Order Control Center
Once an assignment is broadcasted, move on to the Control Center of the order.
Tip: Another way to get to the Control Center is to click Assign Interpreter:
- DETAILS
- You will be the details tab open up. Review it before moving on to the next step.
2. Choose an Interpreter from the Available tab.
Click the Available tab.
- AVAILABLE
- This shows you the interpreters that are available, meet the criteria, and who responded to the broadcast that went out notifying them of the available assignment.
* Important * Be sure to check the profit margins to choose the best interpreter option. Profit margins should be above 40% and typically, the higher the better, while not compromising quality. In essence, it is better to choose someone who can provide a quality service (and has a good internal rating) than someone with a low rating even if the profit margin may be higher.
- This shows you the interpreters that are available, meet the criteria, and who responded to the broadcast that went out notifying them of the available assignment.
* Before you Assign, confirm that: *
1) the interpreter rate is showing correctly in Control Center before assigning
2) that the Service Account Requester is populating in the Order Intake form
3) Location is correct; If Virtual, Virtual line must be selected.
3. Assign Interpreter.
Click "ASSIGN" to confirm your interpreter selection.
- STATUS OF VENDOR
- Once you assign the interpreter, their name will be grey and there will be a red line on the left.
See the example:
* Once assigned, the interpreter will receive an assignment confirmation email *