Guide - Assigning Legal Interpreting Orders

1. Go to Order Control Center

Once an assignment is broadcasted, move on to the Control Center of the order.

Tip: Another way to get to the Control Center is to click Assign Interpreter:

• DETAILS
  • You will be the details tab open up. Review it before moving on to the next step.

2. Choose an Interpreter from the Available tab.

Click the Available tab. 

• AVAILABLE
  • This shows you the interpreters that are available, meet the criteria, and who responded to the broadcast that went out notifying them of the available assignment.
    
    * Important * Be sure to check the profit margins to choose the best interpreter option. Profit margins should be above 40% and typically, the higher the better, while not compromising quality. In essence, it is better to choose someone who can provide a quality service (and has a good internal rating) than someone with a low rating even if the profit margin may be higher.

* Before you Assign, confirm that: *

1) the interpreter rate is showing correctly in Control Center before assigning

2) that the Service Account Requester is populating in the Order Intake form

3) Location is correct; If Virtual, Virtual line must be selected.

3. Assign Interpreter.

Click "ASSIGN" to confirm your interpreter selection. 

• STATUS OF VENDOR
  • Once you assign the interpreter, their name will be grey and there will be a red line on the left.

See the example:

* Once assigned, the interpreter will receive an assignment confirmation email *