EPIC integration

Overview

ScheduleInterpreter® offers manual and automated integration with EPIC EHR (EPIC). Manual integration includes data mapping interface and EPIC report processing module - siConnector. Automated integration utilizes the same data mapping interface and delivers synchronization process of the medical appointments requiring American Sign Language (ASL) or spoken language interpreter. Synchronization process can be scheduled or to be completed in real-time.

ScheduleInterpreter supports 3 types of data synchronization.

TYPE I and TYPE II are included in your subscription plan.  TYPE III is custom built and billed separately.

Requirements

TYPE I manual process requires user profile with access to the EPIC appointment reports with permission to alter and download the resulting reports. EPIC appointment reports are generated using comma separated value (CSV) format.

For TYPE II automated process a sFTP (best business practices) or FTPS share (EPIC data location) needs to be created.  Firewall settings should allow two IP addresses associated with ScheduleInterpreter® and shared using Engage to connect using sFTP or FTPS ports. User credentials permitting logging in. Credentials should be shared with ScheduleInterpreter® implementation team using Engage project management. EPIC reports needs to be configured to create and save EPIC appointment report to the EPIC data location using required schedule preferences.

Selecting the type of synchronization requires EPIC id of each department or clinic to be set in ScheduleInterpreter®.

Checklist

When planning to implement TYPE II automated integration use the checklist below.

Task

Completed

Create accounts file with all clinics and departments with corresponding EPIC id

Configure EPIC appointment report

Using siConnector complete data mapping

Complete manual test import of the EPIC appointment report

Create EPIC data location

Create automated schedule to save EPIC appointment report to EPIC data location

Activate firewall rules to allow two (2) static IP addresses to connect to EPIC data location

Add user with credentials to login using sFTP or FTPS protocols

Establish synchronization schedule

Data formats

Data can be provided in two formats. Tabular, using CSV file format (default for EPIC) and JSON. When creating tabular export, please make sure to include as many fields as possible.

Use Reporting Workbench with default or new template. After configuration is completed export to CSV file.

The sample table with required and optional fields.

Key

Description

Type

Mandatory

identifier

Unique appointment ID

Integer

Yes

start

Date and time of appointment start

Timestamp

Yes

minutesDuration

Estimated length of the appointment

Integer

Yes

location

Name of the department

String

Yes

given

Patient first name

String

No

family

Patient last name

String

No

gender

Patient gender

String

No

phone

Patient phone

String

No

birthDate

Patient DOB

String

No

language

Patient preferred language

String

Yes

comment

The appointment notes.

Text

No

practionerName

The name of the practitioner, including all prefixes and suffixes available.

String

No

serviceType

The visit type

String

No

recordId

Patient MRN

String

No

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